Monitoring setup with WhatsApp, SMS & email alerts
Alerts are only useful if the right person sees them in time. We set up monitoring that tracks what matters to users and sends alerts to WhatsApp, SMS and email, with escalation if no one responds.
prod-db-01 CPU at 94% for 5 minutes. p95 latency 1.8s.Sent to on-call · 03:12Payment gateway 5xx rate at 2.4% (threshold 1%).Escalated after 10 minutes unacknowledged
Cloud spend is 6% under budget. 3 idle resources were flagged.Sent to engineering leads · 09:00
Everything you need, nothing you don't
Dashboards that matter
Service health, database performance, business KPIs and cloud spend, all in one place.
SLOs & error budgets
Alerts based on user impact, not just CPU thresholds.
WhatsApp alerts
Critical alerts delivered to WhatsApp through the Business API, where your team will see them.
SMS & voice escalation
If an alert isn't acknowledged, it escalates to SMS or a voice call for the next person on call.
Less noise
Deduplication, grouping and tuned thresholds so every alert deserves attention.
MTTD & MTTR tracking
Mean time to detect, acknowledge and restore tracked for every incident, with logs and tracing to bring them down.
How an engagement runs
Audit
We review current metrics, logs, alerts and incident history.
Define
We agree on SLOs, severity levels and escalation policy with your team.
Instrument
We set up exporters, agents, dashboards and tracing across services.
Route
We integrate WhatsApp, SMS and email with on-call schedules.
Tune
Two weeks of tuning to cut noise and close gaps.
Frequently asked questions
Which monitoring tools do you use?
We work with what you have or recommend a fit: CloudWatch, Google Cloud Monitoring, Prometheus and Grafana, Datadog, New Relic or OpenTelemetry-based stacks.
How do WhatsApp alerts work?
Alerts are sent through the WhatsApp Business API using approved message templates, via a provider you choose. SMS and email are set up as parallel or escalation channels.
Can alerts follow an on-call rotation?
Yes. Alerts route to whoever is on call, with automatic escalation if they don't acknowledge within the agreed time.
Do you track MTTD and MTTR?
Yes. Every incident records when it started, when it was detected, acknowledged and resolved, so you can see mean time to detect and mean time to restore, and watch them improve.
Can you also monitor cloud costs?
Yes. Budget and anomaly alerts can use the same channels, so unexpected spend is caught within hours instead of at month end.
Often paired with
Disaster recovery & business continuity
Business continuity plans, DR built around your RTO and RPO, and drills that measure your real mean time to restore and recover.
Learn more arrow_forwardDatabase query & performance optimisation
We find and fix the slow queries, missing indexes and schema problems that hold back your product and inflate your bill.
Learn more arrow_forwardMulti-cloud & multi-region setup
Active-active and active-passive designs across regions and across AWS and GCP, with failover we've tested.
Learn more arrow_forwardSet up monitoring that works.
An engineer, not a salesperson, will reply within one business day. Database health checks are free for qualifying production workloads.